Terms and conditions

Last updated: 3 September 2026

This is a translation provided for convenience. In the event of any discrepancy, the Spanish version shall prevail: Condiciones de contratación.

These conditions govern the booking of private transfers arranged through mallorcatransfers.eu, WhatsApp, telephone or email. By confirming a booking, the customer declares that they have read and accepted them.

1. Who provides each service

Two distinct relationships are therefore established:

• Customer ↔ Mallorca Transfers: intermediation, management and coordination of the booking.
• Customer ↔ transport company: passenger transport contract, subject to the applicable sector legislation.

2. Identifying details

3. Booking request and confirmation

The customer's request does not in itself constitute a booking. The process is as follows:

1. The customer requests the transfer, stating the pick-up point, destination, date, time, number of passengers and luggage.
2. Mallorca Transfers checks availability and sends a quote with the total price and the applicable conditions.
3. The customer accepts the quote and pays the deposit.
4. The booking is confirmed only when Mallorca Transfers sends written confirmation, by email or WhatsApp, with the service details.

The rates published on the website are indicative. The binding price is the one stated in the written confirmation.

4. Price and method of payment

The total price of the transfer is quoted as a fixed, all-inclusive amount and is paid in two instalments:

The amount of each instalment is set out in the booking confirmation. The deposit is the fee for the intermediation service and is deducted from the total price quoted to the customer, so that the customer pays no additional amount on this account.

Prices include applicable taxes. An invoice will be issued at the customer's request, for which they must provide their full tax details before the service is provided.

Supplements

Supplements may apply, and are always notified and accepted before the booking is confirmed:

• Night-time services, within the hours indicated in the quote.
• Bulky or special luggage: bicycles, golf clubs, musical instruments, wheelchairs.
• Unscheduled intermediate stops or changes of destination during the journey.
• Last-minute bookings or bookings on high-demand dates.

5. Right of withdrawal

This does not affect the cancellation rights set out in the following clause, or any rights the customer may have in the event of a breach.

6. Cancellations and changes

Cancellation by the customer

The deposit is the fee for the management and intermediation service, which is provided at the time of arranging and confirming the booking and of holding the vehicle for the requested date.

Within the 48 hours before the service the vehicle has already been assigned and cannot be reallocated, so the deposit is non-refundable. The customer will not have to pay any additional amount.

Last-minute bookings. Where the booking is made less than 48 hours before the pick-up time, the deposit is non-refundable from the moment of confirmation. This is expressly brought to the customer's attention before payment is made.

Changes of date. If requested more than 48 hours before the original pick-up time, the customer may change the date or time of the service free of charge, on the following conditions:

• The new date must be later than the one originally booked. Bringing the service forward is not permitted.
• At least 48 hours must elapse between the change request and the new pick-up time.
• The new date must fall within 12 months of the original booking.
• One free change is allowed per booking. Any subsequent change is processed as a new booking.
• The change is subject to availability and is not deemed confirmed until Mallorca Transfers notifies it in writing. If there is no availability, the original booking will be maintained.
• The rate in force for the new date will apply. If it is higher because of the season, the time or demand, the customer will pay the difference before the change is confirmed; if it is lower, the difference will be refunded to them.

Refunds are made by the same means of payment used, within a maximum of 14 calendar days.

Flights cancelled or withdrawn by the airline

If the customer's flight is cancelled or withdrawn by the airline and the transfer cannot be provided, the customer will be offered a free change of date or a voucher for the amount of the deposit, valid for 12 months, even if notice is given within the 48 hours before the service.

Cancellation or no-show by Mallorca Transfers or the carrier

If the service cannot be provided for reasons not attributable to the customer — including the vehicle failing to appear at the agreed place and time — an equivalent alternative will be offered as soon as possible. If the customer does not accept it, or it cannot be offered, all amounts paid will be refunded in full, including the deposit, regardless of how much notice is given.

The customer shall address their refund request to Mallorca Transfers, which will handle it directly, without the customer having to claim from the transport company.

Changes

Changes of location or of the number of passengers must be requested as far in advance as possible and are subject to availability. If they entail a different rate, the difference will be notified before they are accepted.

7. Pick-ups, waiting times and delays

Airport and port

The driver tracks the flight or the arrival of the vessel, so delays involve no additional cost. A courtesy waiting time of 60 minutes from the actual landing or docking time is included. Beyond that time, a supplement per hour or part thereof may apply, notified in advance.

Other pick-up points

A courtesy period of 15 minutes beyond the agreed time is included. If that period elapses without the customer appearing or making contact, the service will be treated as a no-show, with the consequences set out in clause 6.

Customer's obligation

The customer must provide a telephone number that works at the destination and notify any change to their arrival. Being unable to contact the customer does not give rise to any right to a refund.

8. Passengers, luggage and minors

• The number of passengers and suitcases may not exceed the number stated in the booking. The driver may refuse the service if the vehicle's capacity is exceeded, with no right to a refund.
• Minors must travel in the approved child restraint system corresponding to their age, height and weight, in accordance with Spanish road traffic regulations. The customer must request the necessary child seats when making the booking, stating the age of each minor.
• Smoking and consuming food or alcoholic drinks in the vehicle is prohibited, unless expressly authorised.
• The customer is liable for damage caused to the vehicle intentionally or through negligence, including the cost of extraordinary cleaning and loss of profit while the vehicle is out of service.
• The driver may terminate the service if the passengers' behaviour compromises safety, with no right to a refund.

9. Liability

Mallorca Transfers is responsible for the proper management of the booking: faithful transmission of the details to the carrier, confirmation of the service and communication with the customer. Its liability is limited to the amount actually paid for the intermediation service.

The transport company is responsible for carrying out the transfer, for the condition and safety of the vehicle, for the driver's qualifications and for the luggage carried, on the terms of the passenger transport legislation and its compulsory insurance policies.

Neither party is liable for failures to perform arising from force majeure: extreme weather events, strikes, road closures, administrative restrictions or airport closures.

10. Complaints

Any incident must be reported to charliebrawnstudio@hotmail.com or to +34 664 236 990, preferably within 48 hours of the service. Receipt will be acknowledged and a reply given within a maximum of one month.

The customer has official complaint forms available and may contact the Directorate-General for Consumer Affairs of the Government of the Balearic Islands (Dirección General de Consumo del Govern de les Illes Balears). Consumers resident in the European Union may request free assistance with cross-border disputes from the European Consumer Centres Network (ECC-Net).

11. Data protection

The data provided is processed in accordance with the Privacy policy. In order to carry out the transfer, the data strictly necessary is disclosed to the transport company, which is contractually bound not to use it for its own commercial purposes.

12. Applicable law

These conditions are governed by Spanish law. Where the customer is a consumer, the competent court shall be the one of their place of residence. In all other cases, the parties submit to the courts and tribunals of Palma de Mallorca.